Simply choose Custom Order through the website with your design ideas, desired quantities, and preferred products. We’ll guide you step-by-step through the entire process.
Not at all! Whether you need one single custom piece or a large-scale order, we are happy to fulfill your request.
Yes, we ship nationwide! If you are in the area, you are also welcome to select our local pickup option.
For the best results, we require high-resolution vector files (like .AI, .EPS, or .SVG) or high-quality image files (.PNG, .JPG, .PDF). Providing print-ready artwork helps us move your order straight into production and avoids extra design fees. If you aren't sure if your file will work, just send it over and we will take a look.
If your files are blurry, pixelated, or require significant editing to be usable for print or embroidery, we will notify you before starting. You can either provide an updated, high-quality file, or we can fix the artwork for you. Artwork cleanup and design services are billed at a minimum of $35/hr per design. If your order includes multiple unique graphics that need creation or fixing, this minimum fee will apply to each individual file.
Yes. If your high-quality artwork isn’t already in an embroidery-ready file format, we can digitize it for you. Please note that a one-time setup fee applies to translate your image into stitches. (Note: This is separate from the artwork cleanup fee mentioned above).
We require a 50% deposit before production begins, with the remaining balance due upon completion or prior to shipping.
Timelines vary based on order size. Small requests are usually completed and shipped within a few working days, while large bulk orders take a bit longer but we strive for under 10 business day completion timeline. (Even when the order is complete it will still take some time for your items to arrive by the carrier.)
Because our products are custom-made specifically for you, we typically do not accept returns or exchanges. However, if there is a defect, error, or quality issue with your final product, please reach out to us right away so we can make it right with a refund or replacement.
You can bring in your own apparel for customization. Please note that while we take the utmost care with every piece, errors during the production process can occasionally occur. Because we do not source the items ourselves, we have a strict policy that we do not replace, refund, or reimburse for customer-supplied garments if they are damaged or misprinted.
